Terms of Use

By accessing this website or using any tool we provide through it, you agree to be bound by these Terms of Use and by our Privacy Policy. If you do not agree, please do not use the website.

This website provides general information about State Entity Recovery Group LLC (‘SERG’), our services, our regulatory framework, and consumer self-service functions such as account resolution, dispute submission, complaint intake, and communication preferences. Information on this website does not constitute legal, financial, or tax advice.

You must be at least 18 years of age and legally able to enter into a binding contract to use consumer self-service tools. If you are acting on behalf of another person, you must have the legal authority to do so.

If you use our website to make a payment, submit a dispute, submit a complaint, set communication preferences, or upload documents, you agree that the information you provide is truthful, accurate, and complete to the best of your knowledge. Payment transactions are governed by our Process page.

You agree that you will not:

• Use the website in a way that violates any applicable law or regulation.
• Interfere with the operation, security, or availability of the website.
• Attempt to access accounts, records, or systems that are not yours.
• Introduce malicious code or attempt to probe, scan, or test vulnerabilities.
• Use automated means to scrape, harvest, or extract data.
• Impersonate another person or misrepresent your identity or authority.
• Submit content that is unlawful, harassing, defamatory, or infringing.

The website and its content, including text, graphics, logos, and software, are the property of SERG or its licensors and are protected by intellectual property laws. You are granted a limited, revocable, non-transferable license to access and use the website for its intended purpose. All other rights are reserved.

The website may include links to third-party sites and may rely on third-party services for payment processing and other functions. We do not control and are not responsible for third-party content, products, or practices. Your use of any third-party service is subject to the terms and privacy notices of that third party.

The website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SERG disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. SERG does not warrant that the website will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, SERG and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, even if advised of the possibility of such damages. Nothing in these terms limits any right or remedy that cannot be waived under applicable consumer protection law.

You agree to indemnify and hold harmless SERG from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of your violation of these Terms of Use or your misuse of the website.

These Terms of Use are governed by the laws of [GOVERNING STATE], without regard to its conflict of laws principles. This choice-of-law provision does not deprive you of any right or protection you have under the law of your state of residence that cannot be waived.

We may update these Terms of Use from time to time. Changes become effective on the date reflected at the top of this page. Your continued use of the website after that date constitutes acceptance of the revised terms.

Questions about these Terms of Use may be directed to: