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STATE ENTITYRECOVERY GROUP
Resolve an Account

State Entity Recovery Group LLC is a privately owned debt collection and receivables recovery company. We are not affiliated with, endorsed by, or acting on behalf of any government agency, court, or law enforcement body. We are not a law firm.

Complaints & Feedback

Complaints and Feedback

We treat every complaint as an opportunity to improve. Submissions are acknowledged in writing and routed to our compliance team for review.

This is a communication from a debt collector. This is an attempt to collect a debt, and any information obtained will be used for that purpose.

How Complaints Are Handled

Escalation process

  1. 01Your complaint is logged and assigned a reference number on submission.
  2. 02You receive a written acknowledgment within the timeframe required by applicable law and our internal policy.
  3. 03The compliance team reviews the account file, call recordings, and any correspondence connected to your matter.
  4. 04A substantive written response is issued describing the outcome and any corrective action taken.

Submit a complaint